Our Offices will be closed to visits from the public due to the coronavirus (COVID-19) until further notice. The official means of communication will be through email.

Duration

Initial - 2 days
Refresher - 1 day

Target Group

All employees whose duties require handling of passenger baggage or baggage related issues

Course Objective

To provide knowledge and understanding of the general philosophy regarding baggage handling procedures in relation to customer care and delivery of customer service

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